Check for the resolution marked ( recommended ). Click the drop-down list next to Resolution. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution. Otherwise, don't hesitate to respond to this thread for assistance. Getting the best display on your monitor.
If this helps, please let our Community by marking this post as an answer. If you are on an earlier version of the driver, please be patient and allow your monitor at least a couple of minutes to light up. The monitor and see if this works right this time. Starting with DisplayLink driver for Windows 9.4 M0 (currently in Beta) and macOS 5.2.4 driver or the DisplayLink Manager app, if the firmware is updating, you will see the symbol below on your USB monitor.
If the one you're using the first one, then the issue you're now experiencing is due to compatibility issue but if it is the second one, then you'll need to make sure that the firmware of the Surface dock is up to date.Ĭlick " Download" from this link : Surface Dock FwUpdate and install the Surface dock FWupdate. On the other hand, I would like to know what kind of dock is it. See Solution # 5 to clear the display cache. To clear the display cache, you can simply follow the solutions highlighted in this link: TroubleshootĬonnecting To A Second Screen. If you haven't disconnected it, you can simply do that but I would like you to clear the display cache first before reconnecting it again. Well, I'd like to know if you also updated the firmware of the Surface dock and if you have tried disconnecting the monitor from the You mentioned that you are also using a Surface dock and the monitor's resolution is still stuck on 640 x 480 resolution. We apologize for the inconvenience this may have caused. Thank you for reaching out Microsoft Community.